Saturday, March 31, 2012

Heights of Stupidity

I've abandoned my blog, almost... BUT THIS IS THE FRIST BLOG I'M WRITING FROM MY NEW NETBOOK!! YAY ME!! :))))))


Lemme give you a rough example of how my brains start up when I wake up in the morning everyday:

Starting up...
Loading...
Recalling name...
Recalling location...
Recalling goals...

  • not eat like a pig and lose weight
  • curb my urge to open my mouth and be a bitch
  • BLOG


Start up done. Time to brush my teeth.


And yeah.. For over a month now, I've failed to do all three. ._.

I'VE BEEN BUSY!!!
LIKE, MAD MAD BUSY WITH MY WORK!
I got a promotion earlier this month, so there are like, 1001 crash courses being loaded into my head on how to do things I'm supposed to do. :p


Anyway, enough of explaining myself to a crowd of noone before I forget my point of rantings. :P


I'm working in customer service, and to make it better, I'm in hospitality line. I work in a hotel.
Notice how people in the hotel are always smiling? Well, we're not always sincere. What? I'm not your mom gtfo!!
Well, it's not that hard to put up that face everyday, and it's not easy either to stay calm and cool, especially when dealing with idiots that challenges your patience.


Now, before I go on now, I shall explain that this is not me against a customer, because appearently we, the service people are not supposed to complaint about customers because they're are bigger than us, right? Right? Yeah, yeah, I get it that you customers are all big and mighty people, so bowing down to you guys. Don't mind it at all when you guys don't appreciate our thank-yous and smiles. Na'ah. Not saying that everyone is like this, there plenty of people who have no problem being nice to people who are nice to them, but there are just some assholes who thinks they're too good for the world (like me).


But this is me against STUPIDITY AT ITS HEIGHTS. This is me against plain humans failure to use their God-given brains. Don't we all hate that? 
And to make it worse for me, I have to deal with these people WITH A FUCKING SMILE ON MY FUCKING FACE! RAGE MUCH?!


No fun just elaborating, I'll share my experience dealing with them. Here's a case:

On one of the days during the last school holiday season, I answered a call one morning. Convo went like this:
Me : Salam sejahtera, Legend Resort, How may I assist you?
Bitch : Hi, I booked a room for today, can I check-in early?
Me : I'm sorry, madam. We do accord early check-in free of charge, but only during the low season. We we running full house last night, so we have no choice but to stick to official timing for check-in; which is at 3pm.
Bitch : Aaa, but you see aa, I'm already in Cherating, now I dunno where to go. you cannot help me, ah?
Me : Let me see if I can help you... How early would you like to check-in?
Bitch : 11 o'clock can ah?
Me : Sorry, madam, that is too early. Check-out time is at 12. So by 11am there is no vacant room available.
Bitch : Ok, ok, bye.


So the day went on as usual. At 12pm, sharp, one lady came in  to the reception counter hurriedly to check-in. 

Lady : Check-in, please.
Me : (again, the ol', same, almost-rehearsed dialogues) Sorry, madam. I can register you first, to confirm your attendance, but there is no available room yet; as our check-in time is at 
lady : How come? Just now I called, someone told me 12pm I can check-in already.

Guessed it right? It's the same bitch who called. God knows how many pints of blood were rushing up to my head at that time. Thank God that my skull didn't burst!

IS SHE STUPID OR DEAF OR WHAT??!!


So, trying my best not to kill this bitch in front of me, and SMILE, I continued;
Me : I was the one who answered your call, madam. I didn't tell you that you may check-in is at 12pm. I said, check-out time is at 12pm. Check-in time is at 3pm.
Bitch : Then how come just now you said 12pm?
Me : CHECK-OUT time is at 12pm...
Bitch : But I have nowhere to go now! What am I supposed to do until 3pm (angrily)?
Me : I'll try my best to get a room ready for you as early as possible. I'll give you a call once it's ready.
Bitch : Don't bother to call, because I'll just be here (still angry)! Just now you said I can register first, right? at least do that for me.
So I registered her, and didn't care where she planned to sit and rot while waiting for her room and paged the housekeeping department to request to prioritize bitch's room and went on with my work.


YOU BITCH, YOU MUST BE A RESULT OF A FAILED ABORTION!! YOUR FACE IS AS ANNOYING AS HELL, AND YOU HAVE AN ATTITUDE TO MATCH UP WITH THAT!! I WISH THAT YOU'LL DIE BEING TRAMPLED BY AN ELEPHANT, THEN BURRIED UNDER ITS DUNG!!!! 

It irritates me when people failed to use their common sense! 

IT IRRITATES ME EVEN MUCH MUCH MORE WHEN PEOPLE TRY THEIR BEST TO PUSH THEIR LUCK TO DISPUTE SIMPLE PLAIN FACTS!!


Why the hell must the bitch be angry with me, when it was obviously her failure to listen and understand what I was saying?! 
But the story doesn't end there. I'll hold my raging horse here first! It went on like this!

Now, 12pm at any hotels' counters are like KFCs' counters during lunch time. It's crowded, because it's the check-out time. People queue-up to pay bills, and return keys.
So, as I was handling the queue as usual, it came to this guy's turn at the counter.
We all wear name tags, so it's not uncommon that people call us by our names even when they have never met us (maybe they're trying to prove that they can read lol!).
Bastard : Hi, Shafinaz.
Me : Hi, there. May I help you?
Bastard : Just now my friend called, and you told her that she can check-in at 12pm. Now she has to wait for her room. Explain?

We all know how it feels like when dealing with stupid-asses!!

I won't swear and curse yet now.. but by this point, my patience was all worn-out, I didn't bother about speaking ethically by this point! Judge me as a customer if you want, but don't forget that I'm also a human being! I have limits, especially when it comes to dealing with no-brainer!

Me : Sir, I've already explained to her over the phone just now, we cannot accord early check-in now because we were running full-house last night. So now we have to stick to the official check-in and check-out times. I told her the same thing before registration. I've explained to her that I've arranged it for her so that she's get a room as early as possible.
Bastard : So you full-house ah last night?
Me : (FOR THE 13059345734673TH TIME) YES!!

AND THE DRAMA BEGINS!! :D

Bastard : Is this how you answer to a customer??! With this tone?? I know I'm a customer, doesn't mean I'm so big! I admit, it's her fault that she failed to understand you, but doesn't mean you can be rude!
Me: Oh? Sorry I was rude~ ( I was purposely being irritating here.)

I couldn't deal with this case anymore. I couldn't. I just stared, and stared, and STARED at the bastard's face for a good two minutes, my boss stepped-in and overtook me to deal with the idiot! I continued with the heavy check-out with a heart that was on fire!!


MIND YOU. ALL OF THIS HAPPENED DURING ONE OF THE BUSIEST DAY OF THE YEAR! THE COUNTER WAS CROWDED THROUGHOUT THE WHOLE DRAMA!

AND NOW THE CURSES SHALL FALL!!


RUDE??! YOU'RE CALLING ME RUDE??! IF THAT WAS RUDE, THEN YOU MUST HAVE BEEN BORN MOTHERLESS, BECAUSE IT'S OBVIOUS THAT NOBODY TAUGHT YOU ANY MANNERS WHILE GROWING UP!!

When the bitch called me earlier that morning, she hung up right after hearing not what I said, but after hearing  what she wanted to hear! Stupid much?! How is it possible that I said one thing and you heard another?!  Your ear is kissing your own ass, that's what it is!!
Remember my rant in I Was A Cinema Girl? This is an exact similar case!


When you finally showed your stupid ugly face up at the counter, what was it that triggered your anger towards me? Your realization of your own failure, or your pathetic attempt to save yourself from the embarrassment?? 
You stupid fuck, who asked you to screech with a high-pitch and attract attentions? Now that other guests were paying attention to your stupidity, you have no choice but to act all righteous, and scream at me, huh?!


Is it really any of my business that your failure to use your ears properly has landed you in a problem?! Is it really my problem that you stupidly showed up early, and you don't know what to do with the extra hours that you have?! IF you have a brain, and successfully discover a way to use it, maybe you'll realize that you can jump into the swimming pool, or the ocean, or have lunch or something first, idiot! 


She didn't say sorry for her own mistake, it's okay; I wasn't even expecting one.
She didn't say thank you that I was still trying to prioritize her, it's still okay; I'm cool with that.

BUT GETTING ANGRY WITH ME WHAT FOR?!
WHAT WAS THE POINT OF MAKING HER FRIEND, THE BASTARD, TO QUEUE AT THE COUNTER AND MAKE ME EXPLAIN THE SAME THING AGAIN?! No wonder they are friends; both reacted the same way when they realized their mistakes; they got defensive and punched-bag me!

Rude?! Even a kindergarten teacher would have lost it if she have to explain the same thing again and again and again and again!!

CALLING ME RUDE??!!!! I'LL BURN YOU!!!!! GGGAAAAAAAHHHH!!!!!

YOU were the one who was being motherfucking rude not just to me; but the the rest of the guests who queued-up to check-out! Because of your stupidity, they had to wait for you to finish hogging the counter!!!!

I could have charged you even if you check-in one hour early, but I didn't! Am I expecting a thank-you for that? Nope!
What were you thinking?! By showing temper, you'll get what you want?! 
Bitch, I said, WE RAN FULL HOUSE!! NO ROOMS AVAILABLE BEFORE 3PM!!! HOW MANY FUCKING TIMES DO I HAVE TO REPEAT THE SAME FUCKING LINE TO THE SAME FUCKING BITCH??!!


Footnote!!

Now, I understand that not EVERYONE gets it how hotel business runs. 
Why do we have a gap between check-in and check-out time? For you smarties out there, congrats!
For you dumbasses, let me do you a favour and educate you.

This is how a hotel room should generally look like when you steps in : 
This is our Deluxe room. Not gonna use other hotel's pics.
See that the floor is clean, and the bed is made? Do you think the room just magically turns into this state right after the last guest checks out at 12pm? Surprisingly, no, it doesn't!
So, the check-out/check-in time gap exists for the hotel to clean the rooms and prepare them for the next guests. 
No point complaining about that. It's the same no matter where you go anywhere in the world. Give it up.
Unless you want to step right into a dirty room with the bed sheet and the blanket unchanged, and the bathroom uncleaned, then go ahead.




So, yeah...
I dunno how to end my rants, as usual, so I'll leave it to any of you out there who happen to read this, and tell me what you think. Was I right, or was I wrong?


P/S : AGAIN, I'D LIKE TO STRESS OUT THAT THIS IS NOT ME AGAINST CUSTOMERS, THIS IS A SINGLE CASE OF HOW A PERSON CAN BE SO, SO STUPID THAT EVEN GOD WILL SAY, "I DIDN'T CREATE YOU!!!!". :P
THIS HAS NOTHING TO DO WITH MY ETHICS, THIS IS ABOUT HUMAN BEHAVIORS AT ITS WORST. I'M SHARING THIS STORY TO DO GOOD TO THE WORLD AND EDUCATE SOME PEOPLE TO BE LESS ANNOYING AS THEY PASS BY THE EARTH. :3


WORLD PEACE!